FAQs
Handy tips when buying lingerie online.
Products
How do I determine my size?
How do I determine my size?
Lingerie should not only be beautiful, but also comfortable, since it should be worn every day. The most important criterion for comfort when choosing underwear is accurate knowledge of your size. If you are not sure we suggest to take measurements using a measuring tape and the best is doing it with another person helping you.
We remind you to wear comfortable underwear when taking measurements: a smooth bra without adjustment or foam layer and thin panties. Stand in front of the mirror, straighten your back, but not excessively, maintaining the natural position of your body. Don't lean to the sides or hold your breath. When measuring, keep the measuring tape strictly horizontal, avoiding sagging or over-tightening. The main measurements when determining the parameters are the volume of the chest and under the chest, waist and hips:
- Bust circumference is measured at the fullest point of the chest. The tape should be held at armpit level.
- Under bust girth - measure the girth directly under the base of the bust. Here you should focus on the smallest value, do not forget to exhale before taking measurements. This indicator is the number that comes first in the bra size.
- Waist circumference is measured around the waist, having previously determined the natural waist line.
- Hip volume is measured by the protruding parts of the hips and buttocks 15 - 20 cm below waist level.
- Check your results with the SHIKKOSA underwear size chart and order the appropriate option.
And don’t forget: Even if there is no sales consultant near you in an online boutique, you can always ask for help.
Friendly support operators are happy to help you choose the right size.
How do I take care of my SHIKKOSA lingerie?
How do I take care of my SHIKKOSA lingerie?
To keep your lingerie looking its best, it’s important to care for it properly. For delicate fabrics, hand washing is always the safest option.
- Gently wash your lingerie in cold water using a mild detergent.
- Avoid wringing or twisting the fabric, as this can cause damage.
- If you use the machine wash, place your lingerie in a mesh bag and use a gentle cycle with cold water.
- Always air dry your pieces by laying them flat or hanging them up to avoid stretching or damage from heat.
Proper care will help maintain the softness, shape, and elasticity of your lingerie for longer.
How do I book an appointment?
How do I book an appointment?
In order to book an appointment you can use the following link to reserve your spot for the fitting of any SHIKKOSA lingerie.
The appointments take place in our location in Wien 1010, Naglergasse 29 street.
We recommend booking an appointment because we can be there to offer you any kind of support you need.
Delivery & Shipping
How do I calculate the delivery fee to my country?
How do I calculate the delivery fee to my country?
- Delivery fees varies according to different countries. The fee applied to your specific address will be calculated on the check out cart.
- Customers residing outside of Austria will be charged their own country VAT.
How will my order be packed?
How will my order be packed?
Each piece of lingerie is carefully packed in the elegant designed SHIKKOSA box to ensure it arrives in perfect condition.
The lingerie is thoughtfully folded and placed with attention to detail. The box is designed to protect the fabric during shipping, ensuring that your items are in perfect shape when they reach you. This thoughtful packaging reflects our commitment to delivering luxury and elegance with every order.
Where is my order?
Where is my order?
Once your order has shipped, you will receive an email notification with a tracking number. Be sure to keep an eye on your tracking number. If you wish to view the status and tracking of multiple orders, you can do this from your account login.
You can click on the tracking number from the email and it will redirect you to a third party website of the courier where you can track your order.
Can I pick-up my order from the store?
Can I pick-up my order from the store?
Before you place an order, check the availability of the product in store on the product's page.
When you place the order, make sure you choose the option to 'Pickup in the store'. The shops near you will appear and you can choose the closest shop.
SHIKKOSA Shops:
- Austria, Vienna, str. Naglergasse 29, 1010
Payments
How do I use my Promo Code?
How do I use my Promo Code?
First step is the fun part; you get to go shopping! Choose the items that you desire and head to the checkout when you’re ready.
- In the checkout screen, before you proceed with the payment you should see a space for 'Discount Code' on the right side of the screen.
- Type the Discount code you have obtained previously and click 'Apply'.
- You will then see the discount code confirmed and your total will be recalculated.
Enjoy shopping!
Why has my payment been declined?
Why has my payment been declined?
There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:
- Check the card details are correct; including the expiry, security code and billing address.
- If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
- Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address.
- Your bank has likely declined the payment. You may wish to call them to find out why.
Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.
Returns
What is our return policy?
What is our return policy?
It’s okay to change your mind, however due to the intimate nature of our items, some may not be eligible for return. To check which items can be returned, please visit our Return Policy for more information.
How do I return a product?
How do I return a product?
If you changed your mind abut the product we have a few conditions that need to be met in order for us to accept the return:
- The Seal Holder must be on the item
- The item must not be damaged in any way
To return the product you must follow the following steps:
- Write us an email about the situation and the reason why you want to return the product.
- Return the product to our shop with the address: Wien 1010, Naglergasse 29. You have to pay the delivery fee for the return of a product that is unwanted.
- After we have received the product back we will process it in maximum 48 hours.
- In case you need more updates on the situation you can always contact us and ask more.
The size I ordered does not fit. Can I change the site?
The size I ordered does not fit. Can I change the site?
YES!
We understand the struggle when it comes to ordering lingerie online. We are happy to help! If the size you ordered doesn’t fit, we’re happy to help with an exchange.
Swapping sizes is easier than you might think:
- Reach out to our customer service team within 14 days of receiving your order. Do not forget to specify the new size you want.
- Return the product that does not fit with all delivery fees paid by us to the address: Wien 1010, Naglergasse 29.
- After we have received the previous product, we will send the new one right away.
An item in my order seems to be damaged. What should I do?
An item in my order seems to be damaged. What should I do?
We always do our best to ensure your goodies are packed and prepared carefully however we understand that damage may occur in transit, or otherwise. If you have an item which appears to be broken or faulty, we would love to help make things right.
Please reach out to our Support Team and be sure to include photos of the item(s). You can also email us at adore@shikkosa.com. This will help us determine the probable cause and work on a speedy solution for you. Contact us.
Can I update my order once it has been placed?
Can I update my order once it has been placed?
An order, once placed, cannot be modified in any way. In case the order is incorrect, check out our Return Policy.
You can always place a new order at anytime.
