RETURN & REFUND POLICY
Eligibility for Returns
Returns are accepted within 14 days from the date of the order. Follow the steps presented below for your return.
Non-Eligible Products:
How to Return an Item
Step 1: Contact Us
To initiate a return, please contact our customer service team at wien@shikkosa.com and provide your order number. You have 14 days from the moment of the purchase to initiate the return procedure.
Step 2: Prepare Your Return Package
Step 3: Return Confirmation
Once we receive and inspect the returned item, we will notify you via email about the status of your return.
Step 4: Refund Process
If your return is approved, we will process a refund to your original payment method. Refunds may take up to 5 business days from the moment of the return confirmation to reflect in your account, depending on your bank or payment provider.
Please note that the shipping fees are non-refundable.
Exchanges
If you'd like to exchange an item, follow the same steps for returning the product, but in the email, mention the new desired item. Size exchanges are now easier than ever! Follow the same procedure indicating the new desired size.
Damaged or Defective Items
Guarantee is strictly limited to a simple replacement of faulty goods without further liabilities. If you receive a damaged or defective item, please contact us immediately! We will provide you with a prepaid return label and send a replacement as soon as possible. We are very sorry for the inconvenience!
For USA Customers
Quick Contact
If you have any questions regarding our Return & Refund Policy, please feel free to reach out:
Email: adore@shikkosa.com
Address: Bösendorferstraße 4 Top 8, 1010, Vienna, Austria
